A retrofit advisor showing a home energy plan on a tablet to a couple at the front door of their estate house.

The process

From first enquiry to project completion — managed end to end.

A clear six-step journey, with defined roles, defined handoffs, and one accountable partner overseeing it.

Retrofit advisor with homeowners at the front door reviewing eligibility.

Identify potentially eligible homes

We identify properties that may qualify, either through outreach or direct enquiry.

Energy assessor reviewing a tablet in the kitchen during a home survey.

Arrange assessment

An independent assessor evaluates the home and produces the technical inputs.

Before and after of an Irish attic showing improved insulation, illustrating compliance evidence.

Check eligibility and compliance

We confirm scheme eligibility, suitability, and compliance requirements.

A glass bulb resting on grass, representing approved funding for efficient measures.

Secure and administer funding

We prepare and submit the funding application and administer it through approval.

Installers laying mineral wool insulation between joists in a loft.

Coordinate installers

We appoint a suitable, qualified installer and brief them with a clean project pack.

Engineers commissioning an air source heat pump at a finished home.

Manage delivery

We oversee delivery through to completion, sign-off, and final documentation.

Who does what

Clear roles at every stage.

Natura Partnerships

Owns the case from start to finish
Coordinates communication and scheduling
Handles funding applications and compliance documentation
Oversees delivery and final sign-off

Independent assessor

Conducts the property assessment
Provides the technical inputs
Operates independently of installers

Installer / contractor

Carries out the agreed works to specification
Maintains required standards and certifications
Submits completion documentation

Energy company / funder

Provides the funding framework
Receives compliance and completion records
Holds the programme-level requirements

FAQ

Common questions about the process.

How long does the full process take?

It varies by property type, the works involved, and funding timelines. We share a realistic timeframe early in the process and keep you updated as it progresses.

Do I have to pay for the assessment?

It depends on the scheme and your eligibility. We confirm this clearly before any work begins, so there are no surprises.

Who chooses the installer?

We appoint a qualified installer from our delivery network based on the type of work and your location, and we brief them with the full project pack.

What happens if something goes wrong?

As your managing agent, we are the single point of contact. We coordinate any resolution with the relevant party so you are not left chasing it.

How do you handle my information?

We treat personal information carefully and in line with applicable privacy law. See our privacy notice for detail.